A Study Evaluating the Effectiveness of MIND Billing and Customer Care

Main Article Content

Florentino Dinnes Cal

Abstract

The purpose of this study was to evaluate the effectiveness of the information system-Mind Billing and Customer Care V.8 in enabling Digi to rapidly deploy services to its prepaid customers, support automated business processes, sophisticated business models and efficiently handle thousands of subscribers and transaction. Data was collected using a questionnaire designed using the DeLone and Mclean Model with an ‘Opportunity Sampling’ strategy. The sample size consisted of 50 participants. Results revealed that the system is effective in meeting its overall objectives. In conclusion, recommendations include “white listing” the mobile application that allows users access to the information system without the need of internet access as well as implementing a more user friendly approach to ease access of the information system without the need of user credentials.

Article Details

How to Cite
CAL, Florentino Dinnes. A Study Evaluating the Effectiveness of MIND Billing and Customer Care. Journal of MIS@UB, [S.l.], v. 2, n. 1, july 2019. Available at: <http://ojs.ub.edu.bz/index.php/rndj/article/view/178>. Date accessed: 23 oct. 2019.
Section
Management Information Systems