A Measurement of the Success of an ERP: The Case of a Distribution Center in a Developing Country

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Cariel Melice Castillo Shamera Gillett Shiffana Flowers Nasley Pipersburgh

Abstract

Today companies require more knowledge, and information technology in an effort to reduce resource costs, productivity, and product variety and inventory functions.  In other words, as a business owner the individual is obligated to develop an enterprise resource planning ERP system, which aids in the unleashing of an organizations true potential with integration of business management systems. The research explores Santiago Castillo Limited use of the Sage cloud inventory system and its effectiveness to its users. The research draws upon the development of IS success models, and ERP success model. Moreover, the methods, measures, and results of this study are highlight using the eight updated IS success constructs: such as information quality, system quality, service quality, use, user satisfaction, complimentary technology quality, computer self-efficacy and perceived net benefit. Additionally, taking into consideration research findings, academic and executive implications, directions for future research are discussed leaning towards needed improvements in the employee’s use of Sage Cloud Inventory system at SanCas Ltd.


 

Article Details

How to Cite
CASTILLO, Cariel Melice et al. A Measurement of the Success of an ERP: The Case of a Distribution Center in a Developing Country. Journal of MIS@UB, [S.l.], v. 2, n. 1, july 2019. Available at: <http://ojs.ub.edu.bz/index.php/rndj/article/view/182>. Date accessed: 23 oct. 2019.
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