Evaluating the Success of the Management Information System at Transparent BPO in Belize City

Abstract

Transparent BPO uses Kronos for a staff of 1,000 plus employees and over 10 programs. The purpose of Kronos’ Information System at Transparent BPO is to balance employee needs with the employer’s strategic business goals. This research explored the relationship between Kronos’ System usage and how effective it is for a user to determine whether it provides value to the organization. The system should help the company achieve goals such as improved operational excellence and decision making for their various campaigns. Specifically, the system's yield effectiveness in areas of information quality, system quality, complimentary service (mobility and accessibility), service quality, and user and its use. First, data was collected via surveys completed by staff at the organization. Data were transformed into useful information to be analyzed and synthesized. Lastly, after information evaluation, it was observed that an opportunity for improvement in user satisfaction and perceived net benefits exists.  The research thus proposes for another in-depth research to be conducted for managers/supervisors throughout the ten plus programs. The onus is on the organization to encourage staff awareness/appreciation in learning the purposes of Kronos.