Evaluating the Success of Utility Star Information System at Belize Water Service Ltd.

Abstract

The rapid development of technology has created the need to evaluate information system performance in all institutions. Thus, this research makes use of the DeLone and McLean’s Information System success model to evaluate the success of the Utility Star Information System used at Belize Water Services Ltd. The purpose of this research is to analyze the overall usefulness and quality of the implemented software and determine how successful the software has been in improving the decision-making process at BWS. This research was probable by using a 46-question survey which was distributed to 35 employees at BWS countrywide. Results indicated that the usage of system within the different department has contributed to increasing performance of employees, bettering decision making and goal achievement within the organization. Consequently, we can conclude that Utility Star information system has proven to be useful to BWS, supporting the initial hypothesis.