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This research encompasses major findings about the effectiveness of the Crime Information Management System (CIMS) implemented in the Belize police department around the country. Furthermore, techniques that were used by Management Information Systems students at the University of Belize were implemented to construct a questionnaire that integrates various aspects to determine the effectiveness of CIMS. The aim was to investigate how the use of this information system improves the overall performance in the entire department and to reveal challenges associated with using it in 3 districts namely, Orange Walk, Cayo and Belize.
Keywords: effectiveness, success, information quality, system quality, service quality, user’s satisfaction, use, and perceived benefits.
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