A Study Evaluating the Effectiveness of MIND Billing and Customer Care
Keywords:
Effectiveness, Information Systems, Information Systems Success Model, Business Process, Business Model, Subscribers and Transactions.Abstract
The purpose of this study was to evaluate the effectiveness of the information system-Mind Billing and Customer Care V.8 in enabling Digi to rapidly deploy services to its prepaid customers, support automated business processes, sophisticated business models and efficiently handle thousands of subscribers and transaction. Data was collected using a questionnaire designed using the DeLone and Mclean Model with an ‘Opportunity Sampling’ strategy. The sample size consisted of 50 participants. Results revealed that the system is effective in meeting its overall objectives. In conclusion, recommendations include “white listing” the mobile application that allows users access to the information system without the need of internet access as well as implementing a more user friendly approach to ease access of the information system without the need of user credentials.
