The Study of Peoplesoft Information System

Belize Telemedia Limited

Abstract

Belize Telemedia Limited is the telecommunication juggernaut in Belize. Its reach is tremendous, and it has remained virtually unscathed by budding competitors in its field of business. The purpose of this study is to analyse this business’ human resource management system software, “PeopleSoft”, and attempt to establish a correlation between it and the rate of success in the delivery of quality service and production. This study provides an empirical test of an adaptation of DeLone and McLean’s success model in the context of Peoplesoft. The data used in the research was collected using physical copies of questionnaires distributed to thirty (30) participants. The participants were selected using the purposive sampling method. The model consists of six constructs:  information quality, system quality, service quality, user satisfaction, use, and perceived benefits. The subsequent constructs added were the complimentary technology quality and self-efficacy measure. The results of the study show that respondents gave an average score of 4.73 for “User Satisfaction” and an average score of 4.75 for “Perceived Net Benefits”.