The Evaluation of the Neo Municipal Edition Information System used at the Belmopan City Council

Abstract

Management Information Systems is the main component to enable and attain effective and efficient results in an organization.  Even though, there has been many studies conducted on the use of information systems. This research provides the first ever-empirical test on the adaptation of the Delone & McLean IS Success model conducted on the Neo Municipal Edition Information System. The Neo System was implemented in 2014 and takes into account all the operations of the Council such as trade licenses, property tax, driver licenses just to name a few. The purpose of this research is to evaluate the effectiveness & efficiency of the Neo System to the Council in achieving its goals & objectives. Data was collected using structured questionnaires distributed to 31 employees of the Belmopan City Council’s Revenue, Transport and Valuation Department.  Based on the data gathered, the results showed that the use of the system is a success based on all dimensions of the Delone and McLean IS Model.