Measuring the Success of Kastle Core Banking Solution at a Financial Institution located in Belize

Abstract

The rapid expansion of technology has created the need to evaluate information system performance. This study makes use of the DeLone and McLean’s Information System success model to evaluate the success of the Kastle Core Banking Solution(KCBS) implemented by a Financial Institution in Belize. This model includes the following six dimensions: information quality, system quality, service quality, use, user satisfaction and perceived net benefits. Also, to these existing dimensions, two other constructs were added; computer self-ef icacy measure and complementary technology. The purpose of this investigation is to analyze the overall usefulness and quality of the implemented KCBS software and to determine how successful the information system has been in assisting the Financial Institution in attaining its Goal. This research was facilitated by the use of thirty-six-questionnaires which were distributed to employees at a Financial Institution. Results indicate that the usage of the banking system within the institution has contributed to increased employee performance, better decision making and superior goal achievement of the organization. Thus, the KCBS system has proven to be useful to the Financial Institution as it improves ef ectiveness and ef iciency, subsequently, supporting the initial hypothesis.