Measuring the Success of Moodle at the University of Belize

Abstract

As information technology becomes more prevalent and sophisticated, some educational institutions in
Belize have begun to implement e-learning for students at the university level. This research utilized
Delone & Mclean’s information success system (D&M ISS) model to evaluate the success of Moodle at the
University of Belize (UB), Belmopan Campus. Questionnaires handed out to UB students were based on
the following constructs in the D&M ISS model- Information Quality, System Quality, Complimentary
Technology, Self-Efficacy Measure, Service Quality, User Satisfaction, Use, and Perceived Net
Benefits. The eight constructs used helped to get a better understanding of Moodle’s success. Most
respondents had good complimentary technology and could use Moodle without much assistance, a
trend which is not common in developing countries. Although there were positive results related to those
two constructs, most students did not believe that Moodle has substantial net benefits. Overall, the
Moodle platform still has the possibility to be enhanced at the University of Belize in order to further
serve educators and learners.