A Study to Evaluate the Success of Digicel's Mind Billing System on its Internal Users

Abstract

International research has been conducted in response to the effectiveness of information systems, the MIND billing system. In Belize, however, no research has been conducted to assess the Success of MIND Billing System on its Internal Users as it is used by many large corporations. This research paper provides the first test of the adaptation of DeLone and McLean IS (information systems) success model in Belize regarding user satisfaction. The model consists of six dimensions: information quality, system quality, service quality, use, user satisfaction, and perceived net benefit. The hypothesized relationships between the six success variables are significantly supported by the data available in the following paper. The findings provide major insight into the Success of Digi’s MIND Billing System on its Internal Users as is the major purpose of this paper. This paper concludes by discussing the limitations of the study, which will be addressed in future research.