Investigating the User Satisfaction and Effectiveness of the Sharetec System at St. John’s Credit Union.
Keywords:Sharetec, Emortelle, St. John’s Credit Union (SJCU), DeLone and McLean, Information Quality, User quality, Complementary Technology Quality, System Quality, Service Quality, User Satisfaction, Use, Perceived Net Benefits
According to Inc. Management Information System (MIS) is known as computerized database of financial information organized and programmed in such a way that it produces regular reports on operations for every level of management in a company. (Unknown, 2020). The main purpose of the Management Information System (MIS) is to give managers feedback about their own performance; top management can monitor the company as a whole. (Unknown, 2020). Finally, information displayed by the MIS typically shows "actual" data over against "planned" results and results from a year before; thus, it measures progress against goals. The aim of this study was to access and investigate the effectiveness of the Sharetec system when it comes to the employees carrying out their duties within St. John’s Credit Union (SJCU). The research study was conducted using both qualitative and quantitative data. The primary data was collected through questionnaires from 30 participants who were employed at SJCU for over two years in different departments. Also, an interview was held with the IT Technician at SJCU to determine the effectiveness of Sharetec against the credit union previous system Emortelle. Results of the study showed that most staff were able to adapt to the change in the new Management Information System; however, user satisfaction was 3.7 % which focused on how employees felt about the implementation of Sharetec within the organization. Results also showed that Sharetec is more effective than Emortelle. The findings of this study can assist the Management and Staff of St. John’s Credit Union in measuring the importance and effectiveness of Sharetec and its impact on the organization.