Evaluating the Success of the Enterprise Application System at a Financial Institution in Belize

Abstract

Enterprise Application System success is a subject that has attracted the interest of many experts. There is a general scarcity of models and frameworks for evaluating the Fusion Banking Essence System (FBE) in many financial institutions globally, much less in Belize. Whether traditional information systems success models can be extended to investigating FBE system is yet to be investigated. This paper proposes the first empirical test and specification of the Delone and Maclean model of IS success to the FBE system. The model consists of eight components: information quality, system quality, service quality, use, user satisfaction, perceived net benefit, self ef icacy measure and complementary technology. Structural equation modelling techniques are applied to data collected by questionnaires from 30 employees from several sectors of the largest financial Institution in Belize for a representative sample. The hypothesized relationships between the thirteen success variables are significantly supported by the data. The findings provide several important implications for ES research and practice complementing the FBE System. The results proved that across all demographics, on average, the banking system utilized improved business decision making and ef iciency, cultivating trust and confidence gaining added value and competitive advantage both locally and internationally. The overall results show that the proposed model can be beneficial for decision makers in organizations on evaluating the implementation of information systems. Further research into developing and empirically testing the model is required for reliability and validity.