An Evaluation of the Reservation and Property Management System at a Resort in the Belize Tourism Industry

Abstract

All information about the formatting requirements is contained in this document. Please review it carefully. A considerable amount of research has been conducted on the Reservation and Property Management System (RPMS) at a Resort in the Hospitality Industry. This extensive study provides the empirical test of the effectiveness and usefulness of the RPMS at the organization, amongst employees. The study entailed delivering and collecting 30 questionnaires to employees. Study conducted, showed that the RPMS was successful in contributing to the effectiveness of daily operations by employees. Data on questionnaires were based on the DeLone and McLean model of information system success model that consists of six dimensions: information quality, system quality, service quality, use, user satisfaction, and perceived net benefit, which proved that the research was successful. The findings provided several important implications for the RPMS at the resort. This paper concludes by discussing the limitations of the study, which should be addressed in future research.