Evaluating the Efficiency and Effectiveness of Belize Telemedia Limited Online System

Abstract

Although a vast amount of research has been conducted on information systems’ success of Belize Telemedia Limited, not much has been done to test and measure the use of the service and how effective and efficient it is to customers while performing transactions. The model consists of nine (9) sections: background information, information quality, system quality, complementary technology, service quality, user satisfaction, use, perceived net benefits, and self-efficacy measure. Structure equation modelling techniques were applied to the collected data of the thirty-two (32) questionnaires that were distributed to Belize Telemedia Limited’s customers. This study is to hypothesize the relationship between the BEL’s Online System service and its customers. Even though the discoveries brought several important allegations, the many limitations for the study hinder much research, hence, much research could be done in the future for future researchers.