The Success of Standard Integrated Government Tax Administration System (SIGTAS):

An Information System Utilized by the Belize Income Tax Department

Abstract

There have been multiple researches conducted on Information Systems success models, but not so much can be said about the conceptualization and measurement of the Standard Integrated Government Tax Administration System (SIGTAS). It yet has to be determined if Information System success model can be prolonged to assess SIGTAS. This study will test the adaptation of DeLone and McLean's IS success model in the context of the Standard Integrated Government Tax Administration System (SIGTAS). Information quality, system quality, service quality, use, user satisfaction, perceived net benefit, complementary technology quality and computer self-efficacy are the eight dimensions that the model consists of. Data collected via questionnaire from thirty (30) employees who are employed at the Belize Income Tax Department and utilizes SIGTAS on a daily basis, and a structural equation modeling technique is applied. The eight success variables were supported by the data significantly and their relationship were hypothesized. The conclusion discusses the limitations that should be given great consideration for future research.