Success of Benny’s Enterprise System

Abstract

While a considerable amount of research has been conducted on information systems success models, no research has been carried to measure the success of Benny’s Enterprise System within Benny’s organizations. This study provides the first empirical test of an adaptation of DeLone and McLean's IS success model in the context of Benny’s Enterprise System. The model consists of six dimensions: information quality, system quality, service quality, use, user satisfaction, and perceived net benefit. Structural equation modelling techniques is applied to data collected by questionnaire from 50 Benny’s Employees from different departments. The hypothesized relationships between the six success variables are significantly supported by the data. The findings provide several important implications for Benny’s Enterprise research and practice. This paper concludes by discussing the limitations of the study, which should be addressed in future research.