Measuring the Success of the Government Integrated Cashiering Systems (GICS) implemented by the Central Information Technology Office of Belize

Abstract

The rapid expansion of technology has created the need to evaluate information system performance. This study makes use of the DeLone and McLean’s Information System success model to evaluate the success of the Government Integrated Cashiering Systems (GICS) implemented by the Central Information Technology Office at the Head Treasury Department in Belize City. The purpose of this investigation is to analyze the overall usefulness and quality of the implemented GICS software and to determine how successful has the software been in improving the revenue collection of Belize. This research was facilitated by a use of a thirty-two-question survey which was distributed to 50 employees at the Treasury Department. Results indicate that the usage of the GICS system within the department has contributed to increased employee performance, better decision making and superior goal achievement of the organization. Thus, the GICS system has proven to be useful to the financial public sector as it improves effectiveness and efficiency.