Evaluating Social Security Board’s Online Contribution Portal and its Success

SSB's Online Contribution Portal

Abstract

This paper studies how effective Social Security Board’s Online Portal has been to employers. The “Online Contribution Portal” is web application which allows registered businesses the ability to submit their monthly contributions statement to SSB and facilitates the online payment through participating financial institutions. The online contribution portal provides an electronic version of form Fin15A used by businesses for recording the statement of contributions. This Online Portal is a new measure for the organization as it aims to decrease customers waiting in line to pay and instead have them pay online. This study seeks to study how effective the Online Portal has been for employers as well as Social Security staff that import the data as well as recommendations to improve the system.