The Office 365 system

Office 365


  • Monica Monique Flowers University of Belize
  • Noel Caliz University of belize
  • Keira Clarke University of Belize
  • Monique Samuels


Information system, Success Model, Microsoft Office 365, One Drive Introduction


Abstract Research has been conducted for various disciplines; each one significantly adding to the existing body of literature. This applied research being carried out has the same purpose and in addition it evaluates Microsoft Office 365 (also known as One Drive) success at Belize Water Services. It encompasses a theoretical foundation and tests the adaptation of the DeLone and McLean's IS success model. This model consists of seven dimensions, namely: information quality, system quality, service quality, complimentary technology quality, use, user satisfaction, perceived net benefits and computer self-efficacy. Microsoft Office 365 amalgamates the desktop experience and cloud computing capabilities which as a result, allows you to have real time data. To assist in the evaluation of Office 365 success and net benefit, questionnaires were answered by 30 participants (all whom are employees of Belize Water Services and users of the system). This paper concludes by discussing the limitations of the study, which should be addressed in future research.