E, The Evaluating the Success of MOD Information System at The Ramada Belize City, Princess Hotel

Abstract

A considerable amount of research has been conducted on information system success models, meanwhile a few research has been carried out the evaluation of the MOD information system success with the organization. This study provides the empirical test of an adaptation of the DeLone and McLean’s IS success model in the context of MOD information system. The model consists of six dimensions: information quality, system quality, service quality, use, user satisfaction, and perceived net benefit. Structural equation modelling techniques is applied to data collected by questionnaires from 35 employees from the Ramada Belize City, Princess Hotel. The findings provide several important implications for the information systems at Ramada. This paper concludes by discussing the limitations of the study, which should be addressed in future research.