Evaluating the Open Citrus Information System Success at Citrus Products of Belize

Abstract

Presently, technology has a great impact on the daily operations of many businesses. Some businesses have also implemented information systems to support business functions. Information systems are seen by businesses as investments rather than expenses because it is supposed to benefit and bring gains to the business. However, many businesses have not validated their information systems to evaluate its success. Therefore, a research was conducted in Belize to evaluate the effectiveness of information systems used in the country. A quantitative research was conducted at Citrus Products of Belize (CPBL) in Belize, in order to determine the effectiveness of the “Open Citrus” information system that they have in place for production. Information was collected through a survey conducted at CPBL on March 25, 2017. The Findings provide valuable results that evaluates the success of such information system using DeLone and McLean’s information success model.