An ERP System’s Success at Belize Electricity Limited

A Developing Country’s Perspective

Abstract

An Enterprise Resource Planning Systems are commonly used by organizations to obtain a competitive advantage as it provides an effective and efficient operation in the workplace. An ERP system is a business process management software that allows an organization to use a system of integrated applications to manage all aspects of a business. Though it’s prominently used in developed country, the success rate of an ERP system in developing countries are unknown. With the use of six constructs from the DeLone and McLean IS success model with an additional two constructs of our own(Complimentary technology quality and Self efficacy measure), we executed a quantitative research to find the success rate of an ERP system in a company that is located in developing country. Therefore, this research will be done to find out if Microsoft Great Plains, being used by the Belize Electricity Limited, is performing to its full potential by assisting employees in completing organizational task/ goals in an effective and efficient manner. This study is important since it will provide information on the usefulness of an ERP system within an organization of a developing county. Also with this research, organizations using ERP Systems will be able to see factors that cause an ERP System to fail on a wider scope with the addition of two construct to the already existing Delone and Mclean Model. This research showed an organization that is situated in a developing country has the potential of using and ERP system while performing at a fairly successful rate, consequently completing organizational goals and task. To add, our research result also showed us that the two constructs that were added are necessary in developing countries, as it affected the success rate result of the ERP system in question.