Assessing the success of SmartStream Enterprise Level Application used by the Government of Belize (GOB) for its finance, accounting, personnel and payroll processes.

Abstract

The SmartStream system, implemented by the Central Information Technology Office (CITO), is used in the Public Sector under four different Government functions; namely, Accounting, Finance, Personnel and Payroll. The main purpose of this study was to assess the success of the information system in the Public Sector using the DeLone and McLean IS model and to determine if the model is effective in measuring its success. In order to gather data, a twenty-seven-question survey was distributed to employees that had the first-hand experience with the SmartStream system, these included employees from six different ministries: Ministry of Transport and NEMO; Ministry of Education; Ministry of Health; Ministry of Public Service; Energy and Public Utilities; Ministry of Security and Defence and Sub-Treasury San Ignacio. Results indicate that the SmartStream system is effective and efficient meeting users' expectations, therefore users view it as beneficial and successful. Moreover, these results indicate that the researchers eleven initial hypotheses were valid.