Evaluating the Success of an Online Collaboration and Communication System
The Case of the Belize Defence Force
Keywords:
information systems, information systems success model, collaborative and communication system, developing countries, technology complementary assetsAbstract
There are vast amount of research conducted on the success of information systems using the IS Success Model by DeLone and McLean consisting of six dimensions: information quality, system quality, service quality, use, user satisfaction and perceived net benefit. Little research though, has been done on IS Success in for Collaboration and communications systems for developing countries military. This study provided an empirical test of a modification to the IS model with the inclusion of complementary technology quality and computer self-efficacy as a construct of measure. Thus, this research focused on the seven modified dimensions in an effort to provide empirical evidence of the success of The Kerio Connect Client Collaboration and Communication system and determine which attributed the most perceived net benefits. In applying these constructs, we will see what is most favorable about the system if any and what is lacking whether system requirement or skill requirement, thus, the most successful in usage for the Belize Defence Force. This paper will conclude by discussing the limitations of the study, which should be addressed in future research.
