Analyzing the Performance of a Banking Information System: The Case of St. Francis Xavier Credit Union

Effectiveness of Performance Banking Systems

Abstract

The field of technology has come a long way since its origin dating back to the early 17th century in Greek times. Part of the field is Information Systems which came into existence in 1801 back in Paris, France. Information Systems play a key role within an organization or business as it provides management and outside parties with vital and timely information in regards to making informed and timely decisions about the operating health of the company. This paper looks at the importance of analyzing the performance of the banking information system at the St. Francis Xavier Credit Union and ways of improving performance. The study was conducted with customers of the St. Francis Xavier Credit Union in providing them with questionnaires to obtain feedback which was kept strictly confidential. The approach proposed by the researchers to conduct the performance were as follows (Information Technology, System Quality, Complementary Technology Quality, Service Quality, Computer Self-Efficacy Measure, User Satisfaction, Use, and Perceived Net Benefits). The findings provide several important implications on the performance of the banking information system at St. Francis Xavier Credit Union. This paper concludes with the limitations of the study and what would be needed to be maintain and to improve the overall financial performance of the banking information system at St. Francis Xavier Credit Union.