Success of a Customs and Excise Department Information System

A Developing Nation Perspective

Abstract

Management Information System are common among the different work places around Belize. What is important is knowing if they are being used efficiently and/or if they are being used any at all. The businesses and corporations could show that they are willing to implement the resources needed to improve performance but what is lacking is the willingness to train the workers on how to use the software provided to get the work done and achieve their objectives. Firstly, this paper will focus on what type of Information system a specific company uses; in our case, the Customs and Excise Department, has in place. It will determine whether or not it is being used to its full capacity and if it is helping the company’s perceived net benefit. Secondly, it will provide different implications on how to better use the information system and whether it is the system itself that is not suitable for the type of work that the company does or if it is the people working with the information system that need better training on how to work with it. Lastly, it will present the limitations of the study that should be taken in future research.