Benefits and Reliability of Belize Electricity Online Portal for Customers

Abstract

Abstract Studies have been executed globally to measure the successful use and implementation of information systems, but many studies disregard the variables of conditions and circumstances that vary per territory, organization or institution. The Belize Electricity of Limited (BEL) is the only energy provider that aims to produce reliable electricity at the lowest sustainable cost, stimulate national development and improve the quality of life in Belize. BEL aims to promote a model of excellence that employs strategic regimes that assist in the attainment of strategic objectives, while giving its clients, partners and shareholders optimum value. BEL has employed an information system that facilitates the viewing of billing history’s , forecasting electricity usage and calculate their billing advance. The use of the e-portal offers convenience for clients at their fingertips via electronic and internet capable sources. This study aims to assess the impact of the aforementioned information system and analyze its success by the number of clients who utilize such a system to conduct e-transactions. The hypothesized relationships between the clients willingness to utilize the e-service are significantly supported by an increase in technological developments. The findings provide several implications for BEL’s e-service portal. The paper sums up the limitations of the study, which should be addressed in future research.