The Effectiveness of the UPOS system

The Case of a Wholesale and Retail Company

Abstract

Evaluating the success of information systems has become an essential part for many organizations not only in Belize but around the globe. A research has been conducted on the transaction process system Universal Point of Sale at James Brodie & Company LTD. Data was collected from 30 employees from the various retail branches at James Brodie in Belize City campus by means of surveys. This study provides an empirical test of an adaptation of DeLone and Mc Lean; success model in the context of the Universal Point of Sale transaction processing system. The model consists of six constructs which are information quality, system quality, service quality, user satisfaction, use, and perceived benefits. The two other constructs added were the complimentary technology quality and self-efficacy measure. The UPOS system being used by James Brodie allows middle-managers and other employees to upload documents, conduct daily transactions, and track inventory levels in their individual sector. The aim of this research is to determine the net benefit the UPOS provides and the transaction processing system that is utilized at James Brodie & Company which resulted to be moderately successful. The conclusion of this paper addresses the success of the majority of the responses which shows that more employees find the UPOS system to be helpful and beneficial.