Analyzing the Success of the Learning Management System at a Tertiary Level Institution in Belize: A Developing Country Standpoint

Abstract

In Belize there are numerous unique Information Systems which exist and are used by various organizations. These Information Systems costs the organizations a significant amount of money and employees sacrifice time to gain the adequate training to use them. The most important aspect of the Information Systems however, are their usefulness and the degree of efficiency and effectiveness they contribute to the organization. This paper focuses on the Information System which is being used by the University of Belize. In relation to the ASYCUDAWorld, the DeLone and McLean’s Information System success model was adopted to test the system by its users. The Information System success model consists of eight constructs, namely: information quality, system quality, service quality, user satisfaction, user, perceived net benefits, complementary technology quality, and computer self-efficacy measure. Qualitative research was chosen and questionnaires were used to collect data from 30 employees from UB.