An Empirical Study Measuring the Success of an Information Technology Department’s Information System

The Case of a Financial Institution

Abstract

Although a substantial amount of research has been conducted on Information Success models, minimum research has been carried out to address the conceptualization and measurement of IT management software success within an organization in Belize. This study provides an empirical test of an adoption of Delone and McLean IS success model in the context of IT management software. The model consists of six dimensions: Information quality, system quality, service quality, use, user satisfaction and perceived net benefit. In addition, complementary technology and computer self-efficacy were added to measure the IT management software success within organizations. The findings provide several important implications for IT research and practice. This paper concludes by discussing the limitations of the study, which can be addressed in future research.