Success of a Registration Information System

The Case of the University of Belize

Abstract

While a lot of research has been directed on data frameworks achievement models, there is minimal done on the Success of Xenegrade at the University of Belize. This study provides an empirical test of an adaptation of De Lone and McLean's IS success model in the context of Xenegrade Information System. The model consists of seven dimensions: information quality, system quality, service quality, use, user satisfaction, and perceived net benefit. Another construct was added, complementary asset quality, which was added due to the fact that Belize is a developing country. The Xenegrade system being used by the University of Belize is a web-based system that allows students to register for their individual courses, monitor their grades and keep track of their overall progress towards completion. This research sought to determine the success of the Xenegrade System at the University of Belize. Questionnaires were answered by 60 participant Students and the primary focus of this research is to determine the net benefit Xenegrade provides. This paper concludes by discussing the results, which should be addressed in future research.