The Effectiveness of An Information System_The Case at a Tourism Based Organisation in Belize

Abstract

When it comes to the topic about SAP, there has not been that sufficient investigation or study to measure whether it is successful or not successful within organisations. The investigation conducted provides the first empirical test of an adaptation of DeLone and McLean's IS success model in the context of (SAP). The model consists of six dimensions: information quality, system quality, service quality, use, user satisfaction, and perceived net benefit. The structural equation modelling techniques is applied to the data collected by a self-completion questionnaire from 32 BTB workers who utilizes the software. The results showed that there is a moderate relationship between (SAP) and the six variables. The findings provide several important implications for (SAP) research and practice. Several recommendations are being provided to assist in the implementation of the (SAP) software in order to boost the relevance for the researchers and practitioners. This paper also states limitations encountered during the study which should be addressed in future research.