Evaluating The effectiveness of CDK Global among the employees at the Belize Estate Company

Abstract

This study describes the Information System (IS) Success Model by DeLone and McLean, which comprises of six dimensions: information quality, system quality, service quality, use, user satisfaction and perceived net benefits. Even though this Model has been used in various studies in measuring the success of Information Systems, they’re few companies that utilizes such model in measuring the success of CDK Global. The research conducted at Belize Estate Company concentrated on DeLone and McLean’s six dimensions with a goal to discover a correlation between the Dealer Management system and successful communication among the employees of the company. This paper portrays whether CDK Global is sufficiently used at Belize Estate Company, its qualities, and shortcomings. A total of thirty (30) surveys were collected from the employees at Belize Estate Company to determine the overall evaluation of the utilization of CDK Global .