Measuring the success of Belize Water Services’ Information System (SAGE 300) at the Belize City Branch

Abstract

Can SAGE 300 ERP be implemented successfully to help the organization develop efficiently? Generally, employees in Belize often lack access to proper training whenever investing in an information system, in result produce lower quality of work, and therefore limit employers to offer promotions. Utilizing information systems can help the company to achieve their goals, improve operational excellence and decision making within their departments to provide the best service for their customers. How best to utilize these resources depends on the training and experience the employees have about the system. The first method we took was to collect primary data from the company about the enterprise system benefits. Secondly, analyzing information systems’ success in developing countries. Finally, the paper discusses the overall success of the ERP in order to achieve competitive advantage in terms of efficiency and productivity in the organization.