An Evaluation of the Customer Information and Billing System for Belize Electricity Limited

Abstract

Information Systems are currently revolutionizing the way businesses are looking at their industry. Having a new perspective on their market, it allows companies to be innovative and allow them to manage their operations more effectively. This is vital as the technology era is moving at an exponential rate. This survey is being done to analyze the effectiveness of the CIS Infinity Information System in the application of the country of Belize, the only electrical utility company in existence. Given that it is a monopoly, this is vital to ensure that the citizens of Belize are being offered the best service. This research uses the components of the DeLone and McLean model of information system success model and it expands to include more components, namely: System Quality, Information Quality, Complementary Technology Quality, Computer Self Efficacy, Service Quality, user Satisfaction and Perceived Net Benefits.