Evaluating an Online Vehicle Parts Ordering System to Improve the Quality of Service

Abstract

This research highlights all the necessary components of a successful information system based on the Technology Acceptance Model (TAM). By evaluating Westrac’s current inventory ordering system prototype following TAM evaluation in addition to the Delone and McLean Model to improve customer satisfaction. The system needs to fulfill certain key components according to TAM: Perceived Usefulness (PU), Perceived Ease of Use (PEU), Perceived Behavior Control (PBC), Voluntariness (V), and Subjective Norm (SN) to be able to satisfy the customers need and requirements. Similarly, the other criteria created by DeLone and McLean: Information Quality, System Quality, Computer Self-Efficacy, Service Quality, User Satisfaction, Perceived Net Benefit, Complementary Technology.