Quality Management System Success Model at the International Merchant Marine Registry of Belize

Abstract

Delone & Mclean model has been used to conduct a substantial amount of research regarding information success systems. The Delone and Mclean IS Model includes the following six dimensions: Information quality, system quality, service quality, use, user quality and perceived net benefits. This study provides an empirical test with modifications to the IS model consisting of complementary technology quality and self- efficacy as constructs. This research paper focuses on the eight altered dimensions in order to prove ascertain the success of the Quality Management System at the International Merchant Marine Registry of Belize. QMS is a system in charge of documenting all processes, responsibilities, and procedures for achieving quality objectives and policies at IMMARBE. Structural equation modeling techniques was applied to the data collected by questionnaire from 30 employees. While there are many information systems around the world and continuous research is being conducted on them, this research shows that the employees find the QMS to be successful and effective.