EVALUATING THE EFFECTIVENESS OF THE STANDARD INTEGRATED GOVERNMENT TAX ADMINISTRATION SYSTEM PROVIDED BY THE CENTRAL INFORMATION TECHNOLOGY OFFICE

Abstract

There has been a significant amount of research that has been conducted on information systems success models, but there has been little to no research done on Office Information System and its success within an organization. Whether or not modern Information system success models can be extended to assessing office information system success it is rarely talked about and explored. This study provides the first empirical test of an adaptation of  DeLone and McLean's Information System success model in the context of the administration system. The model contains six different dimensions which all contribute to the success of information systems they include: information quality, system quality, service quality, use, user satisfaction, and perceived net benefit. Structural equation modeling techniques are applied to data collected by questionnaire from 32 CITO employees from the organization. The hypothesized relationships between the six success variables are expressively supported by the data. The findings provide several important implications for Administration systems research and practice. This paper concludes by discussing the limitations of the study, which should be addressed in future research.