Information System Users Satisfactions: Assessing the Success of TechnologyOne at the Central Bank of Belize

Abstract

While a considerable amount of research has been conducted on information systems success models, little research has been carried out to address the conceptualization and measurement of TechnologyOne at the Central Bank of Belize’s success within the organization. This study provides the first empirical test of an adaptation of DeLone and McLean IS success model in the context of TechnologyOne. The model consists of six dimensions: information quality, system quality, service quality, use, user satisfaction, and perceived net benefit. Structural equation modelling techniques are applied to data collected by means of questionnaire from 30 employees from Central Bank of Belize. The hypothesized relationships between the six success variables are significantly supported by the data. The findings of the data collected will determine the success of TechnologyOne used by the Operational Unit at Central Bank. This paper concludes by discussing the limitations of the study, which should be addressed in future research.