Evaluating the Success of E-Commerce at a Private Company in a Developing Country: Customer’s Perspective

Abstract

Due to the high increase of investment on Information Systems, many research have been carried out to determine if they have been success or not. This however, just applies for most developed countries as in developing countries such as Belize there is a lack of research if whether the used Information System are highly successful as its high cost. This has led to research if the E-commerce System at a private company, Courts Belize Ltd. is successful as how it is intended to be.  This is vital for the business to realize the level of success the E-commerce system is at and on what areas needs improvement. It can lead to direct other private companies and even public companies to evaluate the success of their E-commerce or E-service for public companies.  Courts’ Belize Ltd. invested on the E-commerce system with the purpose of its product to be more accessible to its customers. Knowing this the research was conducted to conclude if whether the E-commerce system has been successful or not. Through primary data collected from a random sample of 60 Courts’ E-commerce system users the success was determined. This will lead to show the e-commerce success in assisting the private company achieve its goals and on what areas improvement is needed.