Evaluating the Success of the Online Banking Information System for Belize Bank, Heritage Bank and Scotia Bank

Abstract

The banking industry in Belize has evolved to a more secure and efficient way of doing business. With the introduction of online banking, the normal banking transactions have been substituted by virtually transactions that save both customers and banks time and resources but furthermore increase the efficiency in which these transactions are performed. This research paper is focused to measure the adaptability and experiences from users that depend on these online systems to complete their banking needs and internal users to perform their everyday task. After in depth analysis we concluded that the online banking system for Heritage and Scotia Bank are satisfactorily better than Belize bank’s online banking due to the rate of satisfaction and quality services from the mentioned banks.