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Presently, no previous research has been conducted on the Koop Sheet Metal information system. This paper studies the potential success of an online ordering portal if integrated and implemented within the current system that is used by the internal users. If implemented, the online ordering portal will allow for one and one interaction between the internal and external users and in turn a more efficient and effective business process. The researchers conducted two different surveys to evaluate the current system and whether the proposed system will be adopted by the external users. The findings revealed that the current system is excellent, and the external users are willing to use the proposed system to conduct transactions. Limitations include the timeframe given to complete the project, limited internal users and researchers had to formulate a model which took more effort than if the system was already in effect. The research was concluded by a discussion and recommendations for future researches.
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